The San Ramon-based company reported a net income of $19.7 million, or 23 cents per share, marking a substantial increase from the $11.6 million recorded during the same period last year. On an adjusted basis, Five9 earned 80 cents per share, edging out the 78-cent consensus estimate from analysts polled by FactSet. Revenue for the quarter rose 8% to $300.3 million, also coming in ahead of the $298.1 million forecast.

The positive earnings surprise triggered a rally that pushed the stock to $19.60, though the gain only partially offsets a difficult year for the firm. Despite the intraday surge, Five9 shares have retreated roughly 53% over the past 12 months, reflecting broader volatility within the cloud services and contact center software sectors.

Growth Outlook and Full-Year Targets

For the first quarter, Five9 projects adjusted earnings between 66 cents and 70 cents per share. This range brackets the 68 cents per share expected by Wall Street. The company also set its revenue guidance for the quarter at $296.5 million to $302.5 million, compared to the $299.7 million analyst consensus reported by FactSet.

Looking further ahead, management provided a full-year outlook that aligns closely with market expectations:

• Adjusted earnings are projected between $3.15 and $3.21 per share.
• Full-year revenue is expected to land between $1.25 billion and $1.26 billion.
• Long-term estimates for 2026 anticipate adjusted earnings of $3.19 per share on $1.26 billion in revenue.

The guidance suggests Five9 expects to maintain its growth trajectory as businesses continue to transition legacy contact centers to cloud-based platforms, according to the report.