For members displaced or affected by the disaster, the company is suspending prescription refill limitations, allowing enrollees to source medications at out-of-network pharmacies if their primary location is inaccessible. Those struggling with the immediate aftermath can access 24/7 behavioral health support for crisis counseling and trauma management by calling 1-800-400-8987. Additionally, the plan is offering free telehealth services for patients unable to reach their primary care physicians, with instructions available on member ID cards or the company’s web portal.

Healthcare providers operating within the emergency zone are receiving similar administrative relief. Health Net is waiving prior authorization requirements and extending grace periods for hospital admission notifications regarding acute and post-acute care services. The insurer has also authorized the use of out-of-network facilities should contracted providers be unavailable due to the fire. Participants seeking further updates or community resources such as emergency shelter and food assistance are directed to the 2-1-1 service or the official Health Net website.